Your privacy
Privacy Policy
Last updated: November 6, 2026
1. Scope
This policy describes information involved when you visit the Affordable Junk Removal website, contact us about junk removal or follow our booking links. Outside services have their own privacy policies.
2. Information you provide
When you call, text, email or request a booking, you may provide your name, phone number, email address, pickup address, appointment details and information about your items. Photos you send for a quote may show parts of your home or property. Avoid sending identification documents, financial information or other sensitive details that are not needed for a quote.
3. How information is used
Information provided for an inquiry or job is used to respond, estimate the work, coordinate appointments, provide service and address related questions. Service-related communications may include quote details, scheduling and pickup updates.
4. Online booking and reviews
Our booking buttons open Housecall Pro. Information you enter there is handled through that service. Payment information, if requested during booking, should be entered only through the appropriate payment service—not sent by text. Our review links open Google, which handles activity under its own policies.
5. Technical information and cookies
Website hosting and outside services may process technical information such as your IP address, browser, device information and request logs to deliver, secure and maintain their services. They may use cookies or similar technologies according to their own settings and policies. You can manage cookies in your browser; restricting them may affect outside booking services.
6. Service providers and disclosures
Handling an inquiry or appointment may involve service providers such as booking, communications and payment services. Information may also need to be disclosed to comply with legal obligations or address safety or fraud concerns. Contact us if you have questions about providers involved in your job.
7. Retention and security
Service records may be retained for operational, accounting, dispute-resolution or legal needs. Retention depends on the type of record and the services involved. No online system, email or text message can be guaranteed completely secure.
8. Privacy requests
You can contact us to ask about your information, request a correction or request deletion. Requests are subject to identity verification, applicable law and any records that must be retained. For information held independently by Housecall Pro or Google, contact that provider as well.
9. Changes and contact
This policy may be updated as services or practices change. The date above reflects the latest revision. For privacy questions, call (407) 710-8601 during Mon–Sun, 8am–7pm.